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Liphook Post Office - Sharon (7th Oct 2011 - 13:34:52) Is it just me or are the staff at Liphook Post Office just the most miserable people? Considering the job is within the service industry they seem to be the most unhelpful, un-customer focussed individuals I have come across. I have never felt moved enough to have a rant on the village website but the service (or complete lack of it) that I have just received at the post office is nothing short of diabolical! No eye contact, no acknowledgement of anything said - definitely no greeting or smile. If this was just a 'one off' I'd let it go as we all have bad days but it seems to be the norm. I even try to go to other Post Offices when I can but this isn't always feasible. I try to be upbeat and breezy when I can (makes life far nicer) and that's exactly how I am when I go into the Post Office but the response leaves me speechless. One lady in particular obviously doesn't want to be there - shame she doesn't count her lucky stars that she has employment when so may others don't! That's me done - rant over!

Re: Liphook Post Office - Jo (7th Oct 2011 - 14:01:53) I'm with you Sharon :), there is one lady in particular who is just downright rude. I now buy postage online and drop off at the sorting office. Visiting the post office in the Co-op is a last resort for me!!

Re: Liphook Post Office - Clint Trigg (7th Oct 2011 - 14:04:52) dont want to be negative but I always go to the one at Haslemere Co-op now cos I got fed up with feeling like I was 'interrupting their day' at Liphook. The ladies at Haslemere are brilliant.

Re: Liphook Post Office - Sam (7th Oct 2011 - 14:54:22) It was like that even before the move to the Co op. Even when the Post Office was in Circle k or whatever it was called at the time (where Burgess's and Liptons used to be) they were miserable. Must be something to do with the water in the Liphook post office kettle!

Re: Liphook Post Office - Jill Howie (7th Oct 2011 - 15:24:20) Oh come and see Jim at Headley Down - an absolute delight to visit their shop and the butchers whilst buying stamps etc - Jim knows all our names and it is such a personal service.

Re: Liphook Post Office - Anne (7th Oct 2011 - 15:46:03) Hating to jump on the band wagon but I have to agree with all that has been said about Liphook Post Office. It is such a shame because Liphook is a terrific place to live but both my husband and I have together and individually received the same moody, unsmiling "service" and it really shouldn't be tolerated. I hope that whoever is in charge there reads these posts and takes appropriate action. Anyone with a job these days, particularly in public service needs to be very grateful for the job. If you ladies really don't like what you do, find another one and stop taking your misery out on good meaning locals (who are keeping you in work).

Re: Liphook Post Office - Dave (7th Oct 2011 - 18:42:56) Try Hindhead PO. Always pleasant and very helpful.

Re: Liphook Post Office - Chris Crowhurst (7th Oct 2011 - 21:17:06) I also find the staff in Liphook Post Office very rude , arrogant and ignorant. They have conversations amongst themselves whilt dealing with you. They have a real bad attitude when they talk to you and everything seems to be too much trouble for them. I have had a go at them in the past about it but nothing ever changes. I know there are other people in other Post Offices who are pleasant, courteous and actually enjoy dealing with their customers, but why should we have to travel miles out of the village to other Post Offices. Not everyone has the means to do this. Perhaps it's a ploy by the Post Office to have rude staff so they can say that it's under used by the local population as we have all gone elswhere and they can close it! Why don't they mystery shop the Post Office in Liphook like any other customer faced/ focused industry and see for themselves. That way when they sack the staff in there and replace them with people who actually enjoy dealing with the public we can all stop travelling elswhere to post our items. They don't have to look very far for good customer service, if they look at the tills in the CO-OP at Lee, he can show them how it's done.

Re: Liphook Post Office - Paula (7th Oct 2011 - 22:21:41) I have to agree with everyone so far! Has anyone else been overcharged? Having sent a mailshot in batches, I used Liphook on one occasion and according to them my item did not fit into their 'window' template and would have to go by weight, hence incurring an additional charge. Although I had sent three lots of 50 from different Post Offices and all fitted through the 'window' template perfectly!!! I do actually know the particulary grumpy rude lady and have to say she is no different outside of the Post Office!! The Haslemere Post Office within the Co-op is actually owned and ran by the Co-op. If this is also the case in Liphook maybe we should complain to the Co-op. Like others on this site I go far afield to use a Post Office - Haslemere/Hindhead/Liss Forest!! I have to say the ladies in Liss Post Office (Tesco Express) are also of the same caliber - rude and unhelpful!!!!) So much for Customer Service!

Re: Liphook Post Office - Heather (7th Oct 2011 - 22:21:57) First things first. The staff at Liphook post office are employed by Southern Co-op, not by the "post office". Secondly, they are verbally abused by customers every day. It's not their fault you appear with 10 parcels to send thus holding up the queue , thus creating a moaning "bus queue". It's not their fault that it is now the only post office in Liphook. If you have a complaint about customer service that you have received then why don't you do something pro active about it & inform the shop manager? Ive only ever received good customer service & a personal one at that! I take my hat off to anyone who can sit there day in day out on the minimum wage whilst being subjected to abuse.

Re: Liphook Post Office - Marian (8th Oct 2011 - 09:17:23) Well, what a nasty thread this turned into. I use the Post Office on a regular basis - often with a large amount of parcels. The staff are always helpful - pleasant - and seem to me to try their very best. The problem is waiting. The queue gets longer and more irritable - but that really isn't the fault of the Post Office staff. If anybody has a problem with the staff at the Post Office surely it would be best to contact the Post Office Head Office and not write such open, damning and vindictive e-mails for all to see.

Re: Liphook Post Office - John G (8th Oct 2011 - 09:18:02) I disagree Heather. I have been to deliver a few parcels before and being the only one there they still came across as they couldnt be bothered. They might get the odd customer moaning about the wait but I find it hard to believe they are getting 'abused' every day. Another thing is professionalism, i have work with all kinds of public and i have been abused and threatened on a few occasions, but i still dealt with it in a professional manner, and i did not make it clear that i hated my job, i disliked the people, and i simply did not give a toss, that is the vibe the ladies at the co-op give out on a daily basis, they are not professional. Im going to copy these posts and send them to the co-op head office and see if they can train these ladies in customer service before the christmass busy postal period.

Re: Liphook Post Office - Sharon (8th Oct 2011 - 09:37:52) Well, Heather, I have to say that I disagree with your sweeping, generalised post based on no fact whatsoever. First of all I didn't verbally abuse any staff, secondly I didn't turn up with ten parcels (just the one!) but surely that's what the Post Office is in business for and neither was there a queue. But one thing I do agree with you on is that I should take up my grievance with the right people which I intend to do. And Marian, it wasn't a damning, vindictive post (email as you stated) purely an observation of a very negative experience I had - not dramatised - just factual. Behaviour breeds behaviour and if the staff were more pleasant maybe they would getting rather nicer responses from customers. * Interesting to note that out of about 11 posts you are the only 2 people that think they are helpful (I'm guessing you are probably the lady in question or her mum - LOL.) Not quite the percentage of positive feedback you would want in a csustomer facing business. *

Re: Liphook Post Office - heather (8th Oct 2011 - 09:38:53) John G, All you have to do is look at the majority of posters on this site to know how miserable the people of liphook are! Moan about everything. Think it's bad on here ? Imagine facing it everyday?!! And to speak about a one individual on here & give her such a public slating Paula you should be ashamed. You all expect her to turn up to work with a smile now?

Re: Liphook Post Office - jenny (8th Oct 2011 - 10:34:45) The ladies in the Co-Op Post Office are employed by the Co-Op - on probably a minimum wage, it's stuffy and hot and airless at the back of that shop; added to which they have to deal with the moaning general public and if this blog is anything to go by; it might make anyone miserable!

Re: Liphook Post Office - Chris (8th Oct 2011 - 12:38:27) Everyone can't be wrong! I don't mind waiting in a queue I just don't expect miserable rude staff serving me when I get there. I also disagree with the sweeping statement that the people of Liphook are miserable. I think most just care about the community they live in. I moved to Liphook over fourteen years ago and I don't think you all realise what a great community Liphook is and that only comes about by those who care about it, fight for it and live in it! I have worked in a customer facing envoirnment all my working life and yes people can be miserable, but a smile and politeness cost nothing and as already stated behaviour breeds behaviour! They should just smile a bit more or get another job. Why is it that the other Post Office staff are polite and friendly elswhere? Do they get paid more than the staff at Liphook or are they on the same pay scale and structure? Pay isn't the question, you can't be rude to your customers just because you are on the minimum wage. For those who understand Customer Service 'Pay' isn't a motivating factor, look at the two factor theory by 'Herzberg' This thread never started as a vindictive personal attack. If you read the thread it's based on people's personal experience. Heaven forbid that people don't understand all the services available to them or want to post 10 parcels. that's what the place is for!

Re: Liphook Post Office - John G (8th Oct 2011 - 13:22:58) Its their job.. it is not the customers fault they are hot, or that some customers complain.. if they had the adequate training they would learn to deal with the moaning customers and not let them get to them and take it out on every other friendly customer and if they so hate the conditions they are working in why don't they take up a grievance or something?

Re: Liphook Post Office - Boris (8th Oct 2011 - 14:42:36) Sorry but I have always found the ladies at the Post Office very helpful and have no complaints about service etc. Try the Zimbabwean Postal Service if you are not happy. A counter hand with a coke or a sticky bun in one hand and yapping to a boyfriend/girl friend standing next to you at the counter. then you have something to complain about.You do not know what bad service is!!!!!

Re: Liphook Post Office - Chris (8th Oct 2011 - 16:17:07) I'll pop over to Zimbabwe to try it then! Different culture, different society! Bad service is considered by all to be pretty much the same key things in our society. Just because it's worse there it doesn't change people's experiences here or the way they feel about them. I am glad that you find them helpful though, it just proves that they are capable of being so and must therefore choose to be rude and unhelpful when others have experienced such behaviour.

Re: Liphook Post Office - Marian (8th Oct 2011 - 16:36:45) Sharon, I neither work in the Post Office - nor am I mum to anyone who works there - nor am I a friend, relative or anything else. I do, however, use the Post Offce regularly. I might be the one with ten parcels going to different parts of the world holding up the queue. They have always been helpful to me - that is how I find the staff as a regular customer. I do object, however, to people using this site to be personally rude to people who are working in the community. Would you like to be named and shamed on this website - I think not.

Re: Liphook Post Office - Robin (8th Oct 2011 - 17:45:28) What I find very interesting is the fact that those of you who have had nothing but good service would even be able to tell who people are referring to in the first place! I have just read all the posting's so far and I can't find one mention of a particular named person. Therefore I don't understand the remark 'how would you like to be named and shamed on the website' and 'be personally rude' surely the lack of any named person contradicts this. Also, no one has mentioned anything personal only professionally as again there is no mention of them outside the arena of the Post Office counter. Surely to be 'shamed' there has to be something to be 'shamed' with or about in the first instance. People are like you Marian expressing their own experiences and as consumers living in the free world have every right to voice them just like you. Unfortunately for the staff at the Post Office in Liphook they are but a few.

Re: Liphook Post Office - Marian (8th Oct 2011 - 18:05:24) Robin, I too have re-read this thread. Rude, arrogant, miserable, grumpy outside of the Post Office - I could go on. These are personal remarks and as such - surely shouldn't be made on this site. As there are only three personnel working in the Post Office - it's hardly rocket science to deduce who the remarks are about.

Re: Liphook Post Office - Robin (8th Oct 2011 - 20:40:17) I would suggest that the remarks are about the staff in the post office as a group not one in particular as not everyone could possibly have been served by one indivdual. If the majority think that the service is poor then that is a good indication that the service received generally is poor. Arrogant ? Rude? Miserable? Personal? I don't see it, just because people have voiced an opinion it doesn't mean any of these things. As I said before, you are entitled to your opinion based on your experience and so is everyone else based on their own. Obviously I don't understand 'rocket science' as I wouldn't know which particular member of staff served each person who has posted their views but apparently you do.

Re: Liphook Post Office - helen (9th Oct 2011 - 01:19:14) I dont care whether herzberg hs a theory or not- yes the staff appear surly and rude, yes they are low paid but then perhaps we ought to be politely telling head office we think the service there is not very friendly and perhaps it would improve if there were more staff, although I must say when I have queued there and waited it was because the lady did not appear to care who was there, she would not open up. One answered the telephone when she was the only one serving, that is not good practice. perhaps they are heavily unionised and not on any kind of performance monitoring? if staff have incentives and someone recognising when they work well, or the threat of sanctions when they dont, they would realise that good service would earn them brownie points or extra pay/rewards! perhaps someone who has woorked there could enlighten us?

Re: Liphook Post Office - jo.herridge (9th Oct 2011 - 09:19:37) Thanks for your positive comment Chris. Lee appreciates it. A smile costs nothing and can make someones day.

Re: Liphook Post Office - Chris (9th Oct 2011 - 10:40:16) Helen, it appears that you show no interest in Herzberg's theory so may I suggest a few of the following: Johari's Window, Betari's Box, Conflict Continuum, Parent, Adult, Child (this theory is particularly useful in everyday life and can be seen quite clearly if you watch an episode of Dad's Army!) I could list a few more but wouldn't want to risk boring you. Failing that my personal favourite is quite simply, 'Smile and Wave!' Thank you all for your contributions to what has turned into quite an immotive and interesting thread with plenty of different views and opinions. Now regrettably I need to move on with my life and do some work.

Re: Liphook Post Office - jen (9th Oct 2011 - 11:16:59) hear hear jo i have always used the policy treat others how you wish to be treated yourself i use the post office nearly everyday and have encountered queues but always polite staff but then i always smile and say hello!!!

Re: Liphook Post Office - helen (9th Oct 2011 - 12:33:44) Thank you Chris I recognise there are plenty of theories invented by overpaid consultants in all walks of life some of whom have been made redundant from other jobs so have to set up as "consultants" because it may be beneath them to do lower level work themselves. They then pontificate on the "right way " to do things, including all kinds of theories they have read about, because another highly paid consultant has written a paper on it so therefore it must be true and we are all ignoramuses for not subscribing to their theories on work. How to be highly paid and do no real work? become a consultant and persuade local authorities, governments and public bodies like the health service that you are essential to them at £500 plus per day, the going rate apparently, who then resultingly over charge the council tax payer. I would listen more to the employees in the post office as to why they think the customer service is lacking and what could be done about it, perhaps on 6 pound per hour they have their own theories!

Re: Liphook Post Office - Chris (9th Oct 2011 - 15:10:19) Helen, your quite right! years ago we never had the need for such consultants as most people had good values and beliefs and common courtesy was the 'norm' These staff do get an incentive however to perform at the level expected and in the appropriate manner, it's called a salary. Perhaps these jumped up consultants should offer their services as they believe in them and practice what they preach for the minimum wage instead of their huge £500 per day, outrageous amount of money. Who do they think they are proffessional footballers! You seem to know quite a bit about this area of consultancy so I bow to your superior knowledge. Must get back to work now and stop pontificating. Thank you for the debate though, thoroughly enjoyed it.

Re: Liphook Post Office - Dave MacDonald (10th Oct 2011 - 17:12:06) I visit the Post Office at least once a week and have always found the staff polite and helpful, i work with the public day in and day out and never am sure what kind of responce i am going to receive what i knock on their door but generally find a hello and a smile usually generates a similar reaction. I wonder how many rude and inpatient people they have to deal with in a day, we would soon miss them if the Post Office was no longer there!

Re: Liphook Post Office - Mags (10th Oct 2011 - 21:39:17) I always get a professional service from one of the staff and will go out of my way to make sure I am served by her. Often she is the only one who is ready and waiting to serve customers while the others are looking the other way or drinking coffee.

Re: Liphook Post Office - David (10th Oct 2011 - 21:51:21) When i go to Liphook Post Office, which is at least two times a week, I always receive a very warm welcome and completely professional service. I would not go any where else and I am amazed at the comments on this web site.

Re: Liphook Post Office - helen (10th Oct 2011 - 23:06:22) I do agree that sometimes it might be if we have been kept waiting a long time in queues we are grumpy and that affects the person serving but I must say I do think there should be a bettersystem to avoid queues as Christmas will soon be hereand the queues worse!

Re: Liphook Post Office - Sam (11th Oct 2011 - 15:41:02) I have to say I\'m gobsmacked at what I\'ve read here. I regularly use the post office for a large amount of post and have always found all the ladies really polite, cheerful and helpful and have never seen any evidence of any of the negative comments made above. What I have seen all too often though is these ladies having to deal with grumpy, rude and complaining customers. Is it the ladies\' fault that they cant tax your car because you didn\'t bring your insurance documents? or is it their fault that they cant check your passport documents because you didn\'t bring all the proof of identity needed? Is it their fault there is a queue at certain busy times of day? I think not... Some days there are only two staff on, and they have to have lunch (by law) so yes that leaves the counter with only one staff member on so queues do build up. On more than one occasion when I\'ve been there the lady has had to cut short her lunch break to come and deal with the queue with not a word of thanks, just more grumbling customers. These ladies work hard and provide a great service, they operate in a pokey airless room which is an oven in summer and a freezer in winter and regularly take abuse they don\'t deserve but still manage to be helpful and cheerful, so I\'m giving the ladies in the Post Office a big thumbs up, and as for those of you who feel it\'s okay to say such unkind things in the public domain rather than going through the proper channels, go ahead and use another post office, at least the rest of us will have more time for a quick natter with the lovely ladies at Liphook.

Re: Liphook Post Office - Mary W (11th Oct 2011 - 16:36:42) I think the Co-op is a godsend and I've never had any complaints about the post office section. I only use it occasionally, but whereas I don't remember anyone being particularly charming, they can't have been unpleasant, or I would have remembered. On the other hand, the shop staff are really terrific, I like all the people who've served me there and they go out of their way to smile and chat. And open every single day until late in the evening, except Christmas Day - 10.00 pm they close, don't they? Thank goodness we've got them - as the only alternative to Sainsbury's let's hope they don't fold.

Re: Liphook Post Office - heather (11th Oct 2011 - 18:25:49) here here Sam! You forgot to mention how one of the "rude ,arrogant,unhelpful" post office staff walked 6 miles to work last winter when we were snowed in!! How many of you can say that eh? I doubt she received any thanks for making sure liphook had a working post office counter!

Re: Liphook Post Office - anne hill (12th Oct 2011 - 21:23:42) i do not live in liphook, just a regular visitor but i do use this post office when in the area. i have found the staff at the post office very friendly and helpful.please forgive me if i have held you up at all when using the services of the staff but i would find it extremely rude to have to say to them SORRY I havn't got time to chat to you, YOU must get on with your work!!!!!! I say keep up the good work girls and don't let the rude customers get to you.patience is a virtue.

Re: Liphook Post Office - Julie (12th Oct 2011 - 22:49:51) I visit the Liphook Post Office every day with multiple parcels from my online company and have always had a fantastic service from the 3 lovely ladies behind the counter!!! We share a joke or two and friendly chat while they help me sort out the postage required for all my parcels. The parcels have to be the correct size and weight for the category or the post office gets fined - they are just doing their jobs! I have witnessed some very rude customers who just walk up to the counter and chuck a letter/parcel on the scales and just shout a country at the lady behind the counter!! If people spoke to me like this at work they would get a lot more than a grumpy face as a reply!! I think the ladies put up with a lot from customers and as we all live in the same community maybe we should look at it from their point of view too and support our local post office!! Keep up the great work ladies and see you tomorrow, and the day after and the day after:-)

Re: Liphook Post Office - Jaybee (13th Oct 2011 - 08:33:06) Julie It could be that you and people like you are part of the problem. If your online company invested in some weighing scales and a postage franking machine,the queues would be shorter and people both sides of the counter would be less frustrated.

Re: Liphook Post Office - Dave (13th Oct 2011 - 10:33:08) I visit Liphook PO a couple of times a week. I have always found the ladies to be polite, helpful and smiling. Its all a matter of attitude - If you smile and are polite the chances are they will reciprocate. Keep up the good work girls!

Re: Liphook Post Office - Maureen Shepley (13th Oct 2011 - 15:00:51) I have just moved from Yorkshire and every one I have met are so friendly apart from the Post Office I just couldnt believe their attitude towards the customers.All the other shops are so helpful and pleasant

Re: Liphook Post Office - Paul Robinson (13th Oct 2011 - 16:25:48) Dear Jaybee, I also sell on the internet but my turnover is not big enough to warrant the purchase of a franking machine, however I like to think that my daily visits to the Post Office with four or five parcels, an overall happy experience, goes somewhere towards sustaining the post office for others with more modest puchases. Its only when people stop using their services that it becomes unviable and, as those of us who used to use the Passfield Post Office know to our cost, Post Office Counters have scant concern for the housebound, the aged and infirm who rely on their local post office for so many of their requirements. I too hate queues, to me time is money, but I am full of admiration when, on at least two occasions this year, I witness one of the ladies leave their position to come round to help one old man who could not cope with using the pin pad. Now, am I alone in thinking that this thread has just about run its course? Paul Robinson

Re: Liphook Post Office - Dave (13th Oct 2011 - 16:41:56) What was your attitude towards the ladies? Perhaps you have been influenced by this thread and went "looking for trouble". I repeat - I've never had a problem - but then I always give them a smile and a "Good Afternoon".

Re: Liphook Post Office - Jo (13th Oct 2011 - 17:03:49) It's only one of the ladies in particular who seems unable to smile and sometimes even speak! she just looks at you as if you're from another planet. The other two ladies are fine. I always smile and say hello but this particular lady just looks straight through you. I went to the post office, reluctantly, earlier this week. There were two ladies open, one was busy with a customer, the other was reading something on her desk. I was the only person waiting, I waited for at least 2 minutes before she glared at me which I took to mean I could approach her counter. When I got there I could see she was reading a printout of this thread. She gave me the most amazing smile and asked if she could help me, I nearly fell off my feet, looks hope she continues in this vain. It makes no difference how you treat her, whether you approach with a smile or not, whether you "try" to have a chat with her or not, she either wants to serve you or she doesn't, it's as simple as that unfortunately. I've also never seen anyone being rude to any of the ladies behind the desks, I've never heard anyone complain when there have been long queues either. I'm sure there are people who do but I'm in the post office quite often and have never seen any evidence of such so it must be rare.

Re: Liphook Post Office - Doreen Lawrence (15th Oct 2011 - 16:01:52) Honestly - would YOU want to work there? No wonder they sometimes look miserable. Oh for the halcyon days of Liphook Post Office (now the sorting office). Always open, same face behind each window every day, laughing and joking and knowing almost everyone who came in - ah those were the days. When 'they' said it was closing we knew what was to come and now we've got it - I think it's called progress.

Re: Liphook Post Office - Chrissy (27th Oct 2011 - 12:34:07) Compared to Liss Post Office, Liphook is a dream. Even though I have had very poor experiences in the past with bad customer service from Liphook Post Office, I went in there this morning, approached the desk with my usual smiley 'hello\' and received a very helpful and pleasant response. The service at Liss is always the same. BAD, the staff huff and puff and keep you waiting and are the most miserable service staff I have ever come accross. Petersfield Post Office I suspect receive the same wages but they are always pleasant and helpful, despite long queue\'s and multiple packages.

Re: Liphook Post Office - Mary W (27th Oct 2011 - 21:14:51) I have always found that if you take the trouble to chat to people they nearly always respond - just make contact, take the time to make their day a little more pleasurable. You would be surprised how everyone benefits.

Re: Liphook Post Office - Shirley (8th Apr 2013 - 17:46:29) I have lived in Liphook for years and just thought it was time to say that I have never had to deal with such miserable, unhelful ladies as the ones that work in the Post Office. I wonder if they keep score to see who can upset the most people in one day!! They go out of their way to make things as differcult as they can, verging on complete contempt. If you hate your job so much then please leave. I have to go to Hindhead post office every day where one man serves the community with a smile and always goes the extra mile to help. I avoid at all costs going into Liphook Post Office but on the occasions I do they never fail to make you feel totally fed up by the time you leave.........

Re: Liphook Post Office - A. R. (9th Apr 2013 - 10:11:58) Totally agree, I will not go there anymore. They mucked up a passport a while back which had to go back, for another passport they told me the photo was incorrect, and I had had it done properly!! It was sent off without their help and was fine. I returned a parcel through them which ended up getting lost and their attitude was APPALLING. They never smile, and make you feel you have intruded on their time.

Re: Liphook Post Office - tom rowe (9th Apr 2013 - 13:38:54) my wife goes to petersfield ,where you are treated well .also there is one at the garden centre in rake two days a week

Re: Liphook Post Office - jennyw (9th Apr 2013 - 15:24:10) It is not fair to tar everyone with the same brush. One lady is always very pleasant and helpful to me and I go there every fortnight. The other lady, although not as outgoing, is quite ok once you engage her in conversation. Perhaps when we are expecting someone to be unpleasant OUR faces speak volumes when we see them and then their perception of us is that WE are unfriendly. A smile and enquiry about them often works wonders!

Re: Liphook Post Office - Diane (9th Apr 2013 - 15:28:34) To be fair there is one lady there who I have found to allways be very happy and chatty. The other lady there is always sad and unhappy.

Re: Liphook Post Office - Sally (12th Apr 2013 - 12:21:41) As a frequent user of the Post Office in Liphook I have read the critical posts with incredulity. I am always greeted with a smile from all the staff and treated in an helpful and courteous manner and have never had any reason to complain about the service I have received. Nothing is ever too much trouble and if I have any queries regarding the most economical postal options or any other matter these are dealt with patiently and explained thoroughly. It is always a pleasure to pop in and regardless of how busy the ladies are they are always happy to pass the time of day. Polite, professional, friendly and cheerful is how I would describe all the staff. Keep up the good work.

Re: Liphook Post Office - S (12th Apr 2013 - 16:38:44) I don't go there very often but when I do I have always received good service, no staff have ever been rude, always helpful and friendly. Having worked in customer service I know that the service I gave could vary depending upon people's manner/attitude towards me... So perhaps those of us who have had such bad customer service from Liphook post office should look in the mirror - just a suggestion, as I have never encountered any such problems and know that people waiting on post office queues can become rather impatient.

Re: Liphook Post Office - H (12th Apr 2013 - 17:59:12) I disagree I was given totally the wrong info by a counter assistant recently. I had my passport and was buying euros- was told I could not buy them on my debit card (machine was working!} but must buy them in cash. How odd and incorrect. I will not be going back.

Re: Liphook Post Office - Paul (12th Apr 2013 - 19:38:33) I had previously started writing a response to this thread but deleted it with my mums words ringing in my ears, 'If you have nothing nice to say, say nothing at all!' However, today I visited the post office to carry out a task I have carried out there many times, to be told it couldn't be done with no room for discussion. This forced me to drive to Fernhurst post office where the same task was carried out with the same paperwork without fuss. This for me has always summed up the post office in Liphook, if something can be made difficult, they will find a way to do it. You'd maybe expect it in a large town, but not in a small village. I shall go to Fernhurst from now on where I received friendly and helpful assistance and I'd recommend them without hesitation. I've heard many such complaints about LPO over the years. On telling a friend of mine this afternoon of my experience, he told me he uses Liss PO for the same reason. There is no smoke without fire and all that. Not to finish on such a note though, the staff in the Co-op itself are delightful and I shall support that part of the store forever more. Exactly what you'd hope for in a small friendly village, and a credit to it.

Re: Liphook Post Office - Graham G (13th Apr 2013 - 08:03:30) Reference not paying for foreign currency with a Debit Card. This may have been well meant advice. A few years ago I noticed that if I bought foreign currency at a Post Office and paid for it by debit card my bank charged a handling fee - I presume that the bank can trace such transactions. I do not know if this still applies. Since then I have always paid cash. The last time I drew the cash out at the counter and then exchanged it for the currency. Obviously this can only apply for amounts that can be drawn as cash on a debit card but for larger amounts the saving can be made by either going to the bank first or building up the necessary amount over a few days. I'm afraid that my philosophy is not to give banks anything I do not have to - particularly if they do nothing for it.

Re: Liphook Post Office - Sue (14th Apr 2013 - 19:29:29) Personally I have not experienced any problems with Liphook post office although I do agree that sometimes some of the staff can be a little sullen. However with lots of post offices in the country being closed surely it is better to have one in Liphook than not at all. Let's make the best of what we have.

Re: Liphook Post Office - Janet (14th Apr 2013 - 23:46:10) Yes, I was told that too Graham. When buying euros last year, Grayshott PO staff said that it was cheaper to exchange cash than to use a debit card.

Re: Liphook Post Office - J Smith (9th Apr 2014 - 08:39:56) I was in the post office this afternoon and was disgusted at the way a young lady was spoken to by the counter staff. She was posting a small parcel and the lady behind the counter was trying to charge her for a medium parcel. I don't work for the post office or royal mail but you could tell by the size of the box that it was small. They also asked her what was inside and how much was it worth (unless it is on the exemption list why should they have to know!) This was the 1st and only time i will use this post office as they were unprofessional and extremely rude. The young lady took her parcel back and I went elsewhere too! Who do they think they are. I have never been to a post office like it.

Re: Liphook Post Office - Andy (9th Apr 2014 - 12:54:20) @ J. Smith - They have to ask the value of the package as the level of the insurance for the item during transit is impacted by its value. The counter staff HAVE to ask this question. Whether they were being rude or not is another matter but they need to know (roughly) the value of the parcel to provide the correct service.

Re: Liphook Post Office - Paul Robinson (9th Apr 2014 - 18:45:34) Regular users of the Post Office, as I am, will have noticed a new poster at the front of the counter advising customers of the sort of things that cannot be sent through the post, such as aerosols, solvents etc. I believe the counter staff have to ask what is in the packages for this reason. The value of the contents also needs to be known for insurance purposes. The staff are only doing their job, 'don't shoot the messenger' Paul Robinson

Re: Liphook Post Office - Suzi (9th Apr 2014 - 22:57:02) Paul its about time the messengers at this P.O. were shot - they are just so poor at customer care and generally tardy in their approach....! Try Cowplain - its a great P.O , pleasant, friendly and helpful despite a queue.

Re: Liphook Post Office - h (9th Apr 2014 - 23:38:48) i have experienced far better service at other post offices who do not always ask what is in the parcel.I have also been overcharged at Liphook for items which would easily have been large letter postings, and they refused to do the items that way regardless of size or weight etc and insisted on sending it parcel post. I avoid liphook post office. Also they seem to be slower than necessary.

Re: Liphook Post Office - Pam (10th Apr 2014 - 16:45:08) I, too have had very bad experiences with the staff at Liphook Post Office on two occasions and I will not use them again. They are rude and unhelpful; Bordon Post office is great so I go there.

Re: Liphook Post Office - J Smith (10th Apr 2014 - 19:43:18) I have posted items for several years and in various different post offices and not once have they asked me the actual amount of the package i am sending. Insurance is there if your parcel is over a certain amount but you dont always have to declare the amount if you dont want to. There is a list of items that you can\'t send in the post but normaly they just ask you if you are sending any items that are on the list they would never ask you what is it exactly that you are sending (as it should be none of there buisness) I said in my original post ANDY that the young lady WAS asked HOW MUCH EXACTLY IS THE PARCEL WORTH. and i also said that the counter staff asked her WHAT ARE YOU SENDING. This is not standard service and I HAVE NEVER ever experienced a post office quite like it. The staff are very very rude and as you can read from all the previous posts i am not the only one!!! They are lucky they have a job if i was in charge i would certainly make some changes at Liphook post office. It doesn\'t cost anything to smile.

Re: Liphook Post Office - Jo (10th Apr 2014 - 22:52:06) I heard the "whats in the parcel" question many times during December last year and I heard them tell it was for their safety - in the usual grunty way they speak to their customers - they had a lot of parcels stacked up behind them as they were obviously very busy at that time of the year, I can understand they would want to keep themselves safe but there are ways of talking to people and their way of talking to people, sometimes more than "yep" or "no" are required for a two way conversation. Bit of a pointless question to ask really anyway, I mean after all, if you were going to post something dangerous would you admit to what is in the parcel? I remember an incident from not too long ago. I was posting a special delivery parcel with them, my parcel contained a label with the return address and the recipients address. The post office employee stuck the special delivery label over the return address section of my label - despite there being plenty of other room for it on the face of the parcel - then proceeded to tell me there was no return address on the parcel and that I would have to go to one side to write it on the parcel. Once I had stopped catching flies with my open mouth I politely pointed out that she had put the special delivery sticker over the return address, she shrugged her shoulders. Never mind, don't go there anymore, would rather drive a few miles and visit a normal post office with normal staff than go to the Liphook Post Office to watch and listen to the awful way they treat their customers. Some people are just not cut out to work in a public facing job. Is there a complaints process for complaining about staff behaviour in a post office does anyone know?

Re: Liphook Post Office - Nichola (11th Apr 2014 - 08:29:05) Has anyone used the post office at Rake garden centre, ok it's only open on a Tuesday (1400-16.45 & Thursday 0900-1200) The staff are very friendly and went out of there way to help me with a postage problem I had. They've been running the post office and newsagent in Midhurst for many years and have a wealth of knowledge and excellent customer service. I will definitely be using the post office again.

Re: Liphook Post Office - ANDY (11th Apr 2014 - 10:05:22) @ J Smith - Are you a fully trained Post Office worker as you talk as if you are? I'm not, but things have definitely changed in the Post Office over the last few years and I have been asked the value of items and what they actually are in the 4 or 5 branches I have used recently other than Liphook. I don't have a problem with being asked the value or content of a parcel. If it's personal then I wouldn't tell them. It's part of them providing the correct service. If you think they're being rude then that's a completely different matter as I said. No need to shout at me either!

Re: Liphook Post Office - Rob (11th Apr 2014 - 12:44:42) Just used the post office they couldn't be more friendly, had a parcel to post and asked the usual questions, good manner and attitude. It could be the arrogant customers!!

Re: Liphook Post Office - Pam (11th Apr 2014 - 14:33:49) I take great exception to being called "an arrogant customer" which I am not. On the two occasions to which I referred, the staff dealing with me were rude and arrogant and in one case very unhelpful. Rob, read the Thread and you will see I am not the only one complaining about the staff at Liphook Post Office. There are too many of them and they should not be ignored.

Re: Liphook Post Office - Heather (11th Apr 2014 - 15:28:13) I'm sure that the Post Office staff take "great exception" in being called arrogant, rude, miserable & unhelpful. How about instead of slagging them off on here, do something proactive & complain via the appropriate channels if you have been wronged. Not entirely sure that you can raise a complaint about something you "overheard" between the staff & another customer, if said customer felt aggrieved then surely they should complain? For the record, the customer isn't always right! The amount of times that I have witnessed the staff being subjected to verbal abuse, foul language & violent customers, RUDE AND ARROGANT customers, customers who just fling their goods onto the counter without so much of a hello, please & thankyou ! I too work in Retail & believe me, times have changed. We are not sitting ducks waiting for the next customer having a bad day to take it out on us. Up until I was physically assaulted by a customer I used to love my job! Have a nice day :)

Re: Liphook Post Office - Rob (11th Apr 2014 - 15:56:02) If you read the whole thread you will see more praise for the staff then complaints!!

Re: Liphook Post Office - Val (11th Apr 2014 - 20:46:22) "Au contraire" Rob. If you read the Thread carefully you will see that there are 24 complaints and 19 posts in support. I have not counted the ambivalent ones or people just commenting. 24 complaints is a huge condemnation of the staff at Liphook Post Office, perhaps not all of them, but certainly one and possibly two. I work in the retail business and I know that customers can be abrupt and difficult, but reading some of these complaints I would say that there is real justification for some re-training.

Re: Liphook Post Office - DML (12th Apr 2014 - 02:14:57) I've posted several parcels recently to my daughter in Iceland - and they always ask me what's in them. Whatevers in the parcel I just tell them it's 'make-up' because they then write it on the parcel, and depending on the contents, the Icelandic authorities charge her exorbitant tax rates before they'll deliver it to her. As a previous poster observed - it's a pointless question anyway because you're hardly going to tell them if it is something on the 'no go' list are you? Also I have to smile every time they ask, because many years ago in the good old 1970's when we were weren't being policed in every aspect of out lives, I was working for a vet in Farncombe and there was a tiny proper sub-post office run by two lovely little old ladies who knew all their customers by name. One day the vet needed to get a dead cat to the Vet School in Edinburgh for a post-mortem - so he told me to parcel it up and post it. I did think at the time it was a bit suspect but I was young and not in the habit of questioning my boss so I did as I was told! Not sure what the little old ladies would have said though if they'd asked what was inside ...

Re: Liphook Post Office - DML (15th Apr 2014 - 13:04:28) Just for information I had occasion to complain to the Post Office Headquarters recently about something relating to Liphook Post Office. They got back to me today and were very helpful, so I mentioned Liphook Forum and this thread and gave them the address so they could have a read. They were very interested and very grateful for the feedback BUT said they wouldn't be able to act on anything in it unless INDIVIDUALS MAKE SPECIFIC COMPLAINTS TO THEM ON 08457 223344 - so next time someone has a negative comment about Liphook Post Office perhaps it would be more productive to make a quick phone call!

Re: Liphook Post Office - Jo (16th Apr 2014 - 08:22:54) That's brilliant DML, I personally will make an official complaint next time (and there will be a next time no doubt) they are rude and unhelpful whether to me or to another person in the queue.

Re: Liphook Post Office - Jane (16th Apr 2014 - 11:32:22) To say that 24 complaints on here is a 'huge condemnation' is a bit much. That's a tiny minority of the people who use the post office. And to be honest people will always complain but rarely take the time to give praise! I have always found the staff at the post office more than helpful, polite and courteous. They have to ask the content of parcels and I'm sure they're not doing that to just be difficult!

Re: Liphook Post Office - Val (17th Apr 2014 - 14:54:50) I am not complaining about the question being asked only the manner in which it is asked. Offhand, unsmiling and rude.

Re: Liphook Post Office - Boris (17th Apr 2014 - 16:25:17) Whilst the sight of a happy smilling face on the other side of the counter is nice to see, the accuracy of information given is of far more importance. Regretably this is not always the case. When the local HSBC bank closed, customers were informed that deposits etc would be handled by the post office. One is required to complete the normal bank deposit slip and obtain a special envelope from the post office counter hand into which your bank deposit slip and deposit is placed, and upon which your bank sorting code is written. These envelopes are not only for HSBC deposits. Although they have the HSBC logo on them, they also have the logo of other organisations for whom the post office will accept deposits. The envelope and your deposit slip and deposit are handed to the post office teller who checks the details and seals the envelope and gives you a receipt. All very nice. However, when you ask for another envelope for a future deposit, you are informed in no uncertain terms that they would supply one envelope now for the present transaction, but in future they would have to be obtained from your bank. When I relay this information to HSBC they reply that this so called "information" is rubbish, and point out that the bank would hardly hand out these envelopes upon which the logos of other organisations appear. The correct procedure is for the post office to supply these envelopes upon request. Fuel for an unpleasant argument when making future deposits, which has a kick back effect in that in order to avoid an unpleasant confrontation with the post office teller, one either travels down to Petersfield HSBC or changes banks. Something that I am sure HSBC did not envisage when arranging for the post office to undertake certain transactions for them.

Re: Liphook Post Office - DML (17th Apr 2014 - 18:23:26) This was the subject of my recent complaint to PO HQ - not the bank thing but another transaction I tried to complete which Liphook said they couldn't (wouldn't?) do. So off I went to the Co-op post office in Haslemere where the transaction was completed with no fuss at all and a very cheery smile. My point to the PO was that their post offices advice needs to be consistent across the board and it most certainly isn't in this neck of the woods - if you don't get satisfaction at one post office - just go to another one - crazy! They saw my point and said they'd investigate - I won't hold my breath ..

Re: Liphook Post Office - J & G (20th Apr 2014 - 12:47:33) Thanks for the phone number DML. That's the way. It's a real chore having to avoid your local post office...

Re: Liphook Post Office - A. Ryan (20th Apr 2014 - 14:04:50) The first passport I put through the Liphook post office was a right farce. Although I had written in black pen, apparently it was the "wrong" type of pen. After about three attempts at getting it right, on their say so, they took it and sent it off. Guess what they had not done something they should have done to it and it was returned to me. One child nearly did not make school trip. Second passport, another three attempts and having to ask our friend to re write info. Then the photos were wrong. Had them done in PRC as before, but no, no good. So I sent the passport off myself without paying them to check it, and guess what .. nothing wrong and passport sent out to me. Had a phone sent to me, had to return it. Three months of sheer hell as they said they had not received it back. Guess where it was sent from . Had a blazing row on the phone to Liphook. I can honestly say, nothing has ever gone right in there, which has led to much frustration. In fact the last time I went in there A gentleman was trying to do something and ended up storming off too! I go to Weyhill now .

Re: Liphook Post Office - Val (20th Apr 2014 - 20:35:46) Jane I take issue with your comment that 24 complaints (and actually there are more than that now) is not "huge condemnation". Yes it is and if you actually read some of the content in these complaints, you will see that the way that some of the staff in Liphook Post Office behave is unacceptable. I do not condone rudeness and it may be true that there are some customers who are also rude, but two wrongs don't make a right and if you work in the "front line" as I do, and deal with the general public, it goes with the territory. If you can't cope with the vagaries of human nature don't do the job, work in some back office. Having said that it is apparent from the complaints in this Thread that the customers who are complaining are not being rude to the staff, it is the other way round. It certainly was in my case.

Re: Liphook Post Office - ellie (20th Apr 2014 - 22:30:13) I agree that the amount of complaints about the post office is too high, after all, the people who post on here are only a small proportion of customers who use the post office. This is not an official complaints forum but a small selection of the general public. It is sad that most of use choose to use other post offices to Liphook. Perhaps the staff all need retraining.

Re: Liphook Post Office - Suzanne (22nd Apr 2014 - 07:01:17) I have read all your posts about the ladies in the Liphook post office and I admit at first I found the service to be similar to the views on Talkback. Deciding to adopt a different approach I was cheery and friendly. Amazing results perhaps you should all try it. I am surprised that the editor has continued to publish these personal and I am sure hurtful remarks considering all the media hype about bullying on social media.

Re: Liphook Post Office - Marian (22nd Apr 2014 - 08:39:39) I do so agree with you Suzanne. I don\'t think sites such as Talkback should be used to make personal comment in such a negative way. Far braver, if you have a complaint, to take it up with the appropriate authority.

Re: Liphook Post Office - Janet (22nd Apr 2014 - 08:47:04) I have never had a problem with Liphook post office. Don't use it very often, but whenever I have, I don't recall anything untoward about the service received.

Re: Liphook Post Office - ellie (22nd Apr 2014 - 10:03:33) complaining about bad service is not bullying. There have been other threads on here with complaints about individuals and collective bodies and i would not describe it as bullying. If it leads to improvement then it is positive. I think that yes being friendly helps but if the assistant is giving you the wrong info or telling you they cannot do something which other post offices do, then a smile will not alter the fact they are refusing to serve you correctly.

Re: Liphook Post Office - DML (22nd Apr 2014 - 12:22:03) Hear hear Ellie. However if everyone on here who has posted negatively would ring 08457 223344 and voice their concerns individually then perhaps this thread wouldn't need to be so negative and we'd end up with everyone praising Liphook Post Office instead.

Re: Liphook Post Office - JGiles (27th Dec 2014 - 11:59:49) Saturday 27th December. Attended the Co Op Post Office Liphook at approximately 11.10 am and instead of the 10 + person queue usually encountered there were 6 people and a scruffy note pinned to the window stating 'back in 5 minutes'. 10 minutes later (and some had already waited 5 mins so 15 in total) the 'supervisor' returned. No explanation or apology and continued her usual interminably slow plodding miserable service. I have always (and I'm talking years) found this women to be unhelpful rude incapable and unacceptable. Acts as though she's doing you a favour by even bothering to come to work. Not happy in her job. Appallingly bad attitude of the 'supervisor' and her inability to run a 'drinking party' in a brewery is the problem here.

Re: Liphook Post Office - Paul Robinson (27th Dec 2014 - 16:59:32) First of all, let me say that I did not use the Co-op Post Office on 27th December, however I do use it almost every other day. I happen to know that, due to sickness, the young man who should have been behind the counter was not there and has not been there for several days. That leaves just two members of staff who are entitled to their days off on a rota basis who have recently had to turn in just to maintain cover. If there was only one member of staff on duty and it was necessary to leave a note on the glass then we should assume that this was due to a call of nature. Forget about lunch breaks, they are taken at their desks. If you have a problem with the service at Liphook Post Office take it up with Southern Co-operative Post Offices at http://www.thesouthernco-operative.co.uk/food/post-office Making personal vitriolic attacks on individual members of the staff may make you feel better but it does nothing for the staff who are trying to do their best under very difficult circumstances. Paul Robinson

e: Liphook Post Office - Ella (27th Dec 2014 - 23:46:52) There is one lady in particular who works at the post office whom of which I had a bad experience with. I needed some euros and asked her what the rate of exchange was. She gave me one rate which I went with and when I received the euros, I noticed immediately that the rate she told me was not actually the rate given to me. I asked her about it and long story short, she basically gave me a 'not my problem' attitude so I called the post office customer services dept who logged my complaint and said they would deal with it. Well, she is still working there and a lot of other people seem to be unhappy with the inadequate service so makes me think that my complaint didn't actually get anywhere! I no longer use the post office in Liphook when she is working there.

Re: Liphook Post Office - claire (28th Dec 2014 - 07:57:31) Fab service over the festive season , a couple of my parcels were going to be very expensive to send abroad and was given some great advice. Only thing I would like to see is a stamp machine for times when you just want to buy stamps (I know the tills at the coop sell them but queues are often long and until you get to the front you cant guarantee they have them available.

Re: Liphook Post Office - Richard (28th Dec 2014 - 22:11:39) I use other Post Offices when ever possible, as Liphook is hopeless

Re: Liphook Post Office - Debra (28th Dec 2014 - 23:04:38) Hi yes me too I have had really bad experiences there not just once And I have just moved into the area this year And oh my the first time was ok but second time and so on been Totally rude Especially the young man behind the counter he doesn't know what his doing And speaks to people in a rudely manner Now being I worked in customer retail experience before I think to myself why you all so miserable behind the counter You ask them a question and they answer rudely bk or are sarcastic I dread going there tbh I may take my business else where

Re: Liphook Post Office - J (29th Dec 2014 - 11:39:48) I totally agree with Pauls` posting I use the Post Office several times a week and have never had any problems with the staff.

Re: Liphook Post Office - S (29th Dec 2014 - 17:03:08) Have to say, I\'ve had more problems with the other customers in the post office than I have with the staff. I've always found the staff to be very friendly and helpful, and even when I have found them on a stressful day they have never been rude or provided bad service. Conversely, the other day I took my turn in the queue to post a couple of parcels and a lady who had already been served came back to the counter having remembered she needed stamps; she spent the rest of my transaction huffing and puffing, making impatient and rude comments about how long I was taking (I was only weighing 2 parcels and buying a book of stamps!). Since my first parcel had been processed and the transaction was already on the till, it actually wouldn\'t have been possible to serve her stamps in the middle of my transaction anyway, and I was shocked at her behaviour to be honest! I think the staff react to the way they are treated, and if you march up to the counter in a bad mood they will obviously not react in the most friendly way! Having worked in visitor care myself, after taking a certain amount of crap from the general public I certainly wouldn\'t go out of my way for someone who has no common courtesy, and I wouldn't expect anyone else to either. On the other hand, anyone who approached me with a basic amount of manners would find their service far more sparkling. “A loving person lives in a loving world. A hostile person lives in a hostile world. Everyone you meet is your mirror.”

Re: Liphook Post Office - Frances White (29th Dec 2014 - 20:05:06) I do so agree with S. I regularly use the Post Office and have always found them to be helpful and friendly. The same cannot be said of all the customers. I have heard the staff being spoken to really rudely which they do not deserve. I also think it is very wrong that on this site people who work in the village can be picked on and vilified publicly. It just shouldn't happen.

Re: Liphook Post Office - Ella (30th Dec 2014 - 13:01:06) Well I certainly wasn't rude the day I asked for my euros that's for sure, it was actually the lady who gave me the attitude. She just really seemed like she didn't want to be there. I'm not sure if they even get sufficient training, as I had to make a claim to the post office due to a problem I had with a parcel being delivered to an ebay customer, so I completed the claim form and handed it to them to send off. Didn't realise at the time you that they are meant to give you a receipt to confirm receipt of the claim form so when I called to follow it up they had no record of my claim being submitted. Not blaming the staff at Liphook post office I'm sure they did pass it on but had I had a receipt I may have been able to claim back what I had lost.

Re: Liphook Post Office - paul (30th Dec 2014 - 14:30:20) Answer to all your problems( moaners that is) go else where. No one forces you to go to that post office.

Re: Liphook Post Office - The Original Jay W (31st Dec 2014 - 13:12:08) I have to admit that sometimes the staff look grumpy - but so would I faced with a relentless queue of customers getting agitated because transactions take so long. They are probably wondering who is next going to have a moan at them for something that is actually beyond their control. They are doing their jobs and aren't responsible for lack of staff or the fact that some customers have complicated transactions. When you get to the counter instead of moaning, give them a smile and a greeting, they are human beings not machines. Support them - I am sure they would rather have shorter queues too. I haven't had any problems with them at all.

Re: Liphook Post Office - Janet (31st Dec 2014 - 17:08:31) Part of the problem is that the provision is inadequate. It's ridiculous that the main (only) post office for a town the size of Liphook is a couple of counter staff stuffed into the corner of a convenience store! So many post offices have been closed in the past 20 years or so; those that are left inevitably have long queues, irritated customers and overworked staff.

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